The delivery costs for the return are the responsibility of the customer.
For any return or complaint, for example if upon receipt of the goods you notice a breakage or any problem with them, please first notify us as soon as possible using our contact email address with photo at support.
Be sure to leave us your complete contact information so that we can communicate with you for the rest of the things.
In the event of receipt of a damaged product, we advise you to take and send us a photo to facilitate the processing of your complaint.
To make any return or claim, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Additionally, please note that:
This policy does not apply to products that have been used.
We do not make returns concerning errors in the sizes of our customers. Be careful when choosing the size of your swimsuits because no returns and refunds are accepted on the basis of this reason.
Shipping and handling charges are non-refundable. Only the price of the item, including taxes, is refundable.
In the case of an exchange, the price differences between the exchanged item and the replacement product are at the customer's expense.
We assume no responsibility for loss, theft or damage incurred when returning merchandise.
Refunds or exchange (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your request.
If your request is approved and you receive a refund, a credit will automatically be applied to your credit card or original method of payment within 5 days.
If this is an exchange, the replacement item will be shipped to you within 5 days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first. Next, contact your credit card issuer, as there may be a delay before your refund is officially posted. Then contact your bank. There is often some processing time required before a refund is posted.
It is not possible to cancel your order once the transaction has been completed. You will therefore have to return it to obtain a refund (in the case where it is a product eligible for a refund).